How Can A Good Kiosk Operation Solution Improve Your Customer Service?

What’s a kiosk?

A kiosk is an independent small structure that either provides valuable information or some service, or both. It can be both manned and unmanned; just as it can be digital or non-digital. An example of a non-digital kiosk would be one located in a public place like a mall where important information such as directions, timings or advertisements is carried. A digital one could be seen at the airport; used for express boarding passes or check-ins.

How does it work?

Since most are unmanned they are completely dependent on advanced technology. A kiosk is as efficient as its Kiosk Operation Solutions which is essentially the software that runs it and its maintenance system.

The purpose of a kiosk is to save the customers’ time and provide them with easy solutions.

Advantages of a kiosk:

-Depending on the purpose it serves, the biggest advantage is perhaps efficient customer service.

-It is a DIY activity. This means that the customer isn’t dependent on another person for information or service.

-It is supposed to provide a quick solution to the customer’s query or to the service the customer is looking for.

However, it backfires when:

-its backend system isn’t efficient or updated regularly

-the interface isn’t able to help the customer navigate through the information provided

-it takes up a lot of the customer’s time either through the navigation process or to provide the end service

Though you might have put the kiosk up to improve your customers’ experience, an inefficient backend system could not only make the experience bad; they are not likely to use the kiosk again and discourage others from using it too.

What a good kiosk Operation Solutions does:

-Takes regular backup and updates

-Ensures the process is as less time consuming as possible

-Provides proper guidance at each step so that even the most technology challenged customer can use it

-Waiting time for the end service is minimal- whether its waiting for tickets, passes or receipts to be printed or provide the actual information the customer is looking for

Presence of a automated collection system to collect data

This ensures that the customers experience is satisfactory and encourages them to use the kiosks service in the future as well.

Therefore, before opting to put up kiosks, you must ensure that you have the most efficient back end system and a user friendly, less time consuming interface.

To know more, visit http://www.attsystemsgroup.com/kiosk-operation-solutions-kos OR Apply now.

5 new age applications that simplifies your business

In today’s business environment, most organizations are trying to take advantage of the readily available tools in the market to improve their business functions and it infrastructure services . As a result, the operational efficiency has improved by leaps and bound, and no organization wants to fall behind the competition by not integrating these tools into its business. Following are the five new age applications that have given businesses a whole new dimension:

E-commerce solutions: With e-commerce solutions, an organization can run a large scale operation with limited resources. It automates the whole process, and thus, the control and procurement of goods from multiple vendors can be done effortlessly and in a cost-effective manner. An organization can easily compare the price of supplies from different vendors and make an informed decision, and the benefit is automatically passed on to the end users.

Dashboard cloud solutions: Dashboard cloud solution helps you access data on the go. It acts as a virtual office where data from multiple sources can be collated into a single dashboard. Dashboard cloud solutions allow an organization to access data from anywhere and analyze them for effective decision making. It’s critical for a business to monitor and analyze data in real time and respond accordingly, as a quick decision at the right time eliminates the possibilities of a financial loss.

Cloud-based power monitoring solution: Cloud-based power monitoring solution performs some crucial functions in the field of solar energy management. It’s an energy monitoring solution that carries out multiple tasks to provide insights into the data and facilitate the vendors to manage their operations more efficiently.

Inventory management solution: Inventory management solution provides comprehensive support to inventory management from a centralized location, including but not limited to inventory movements from warehouses, inventory planning, location tracking, and recording stocks. It can be integrated into multiple devices, including smartphones and tablets so that data can be accessed and managed from anywhere, anytime.

ERP asset management solution: Another application that should be an integral part of your business is asset management solution. Accurate record of inventory, resources, financial data, and virtual infrastructure is vital for an organization to eliminate the risk of an operational hiccup. Like other applications, even asset management solution can be integrated into other devices and accessed from anywhere. ERP asset management solution performs multiple tasks, such as schedule maintenance, compliance, and downtime and warranty management, which makes a business agile and responsive.

Types of SAP accounting software

Accounting Software

There are finance functions in any business, like accounts payable, accounts receivable and trial balance. For a business to run smoothly, there has to be a smooth running of the finance functions by automating some of the processes, such as purchase order or management of payroll. There are companies that earn revenue in billions that create software to automate these financial processes. By doing so, they save a lot of time and effort for their clients. These financial software manufacturers and vendors provide a common platform for all financial activities to take place.

Some of the best financial accounting software in the world are: CYMA, Intacct, Red Wing Software, Oracle, SAP, Traverse, FreeAgent, LessAccounting, NetSuite, AccountEdge, Bill.com, Microsoft Dynamics, Wave, Xero, FreshBooks, Sage, Quickbooks. These are the top twenty financial software accounting companies in the world. They are constantly competing against each other and all of them have a cutting edge solution to the problems of financial accounting. Some may be good for small businesses, some for medium-sized enterprises and the others for large companies. However there might be some that are good for small, medium and large sized companies. SAP accounting software is one such software that provides solutions to a company of any size.

Types of SAP accounting software:

SAP accounting software provides a one stop solution for all accounting and reporting problems. A unified platform is provided for all financial functionalities to take place. This way, a company can take care of accounting and reporting functionalities. They provide solutions in these few ways:

  • In a general ledger all financial processes are recorded.
  • Support is provided for parallel accounting standards and multidimensional reporting.
  • Integration of assets, payable, inventory, receivables is done to attain complete financial accounting.
  • Powerful management tools like profit centers, cost centers, projects and order are used.
  • Comprehensive solution is provided by providing a closure to automation, reporting, and audit support.

The SAP accounting software that provides the best solution for management of financial functionalities is SAP Business One. This suite is an affordable software to manage the entire business with special focus on finance. This is available in more than twenty languages across the world. There is one comprehensive platform that provides solutions to various aspect of the financial management of your business. This indeed is a very useful software as it automates time consuming processes like payroll and reporting. Hence SAP accounting software is one of the best in the world.

Finance Effectiveness and SAP

Finance effectiveness:

Money is an indispensable part of a business. A business thrives on money. The life span of a business is determined solely by how much profit it is making and what is the percentage of loss it is running into. This process of calculating the profit and loss ratio is solely based on money. A more appropriate term for this would be finance. The finance of a company forms the backbone of a company. Thus the finance department is one of the main departments in an organization. The finance team looks into both the internal affairs like salary of employees as well external affairs like revenue generated at the end of each fiscal year.

Thus it is important that strategies are formulated to look into effective management of finance in a company. With the ever-increasing competition, the growth opportunities of every company are very limited. Thus the finance function has to be designed in such a manner that the company achieves a strategic edge over the other companies. The finance team must be adept in effectively driving the strategy, mediating with stakeholders from outside and streamlining the finance process to strengthen the organization to become more resilient to change and flexible for growth.

SAP Business One:

In order to achieve this effectiveness in finance, one must adopt a proper accounting system. ERP accounting has been in place for a long time. This enables us to fetch data from various sources to make the accounting process smoother and better. To put this process in place, one must use efficient financial software like SAP Business One. It is an ERP software with a very efficient accounting platform. Thus this software is a much sought after software for business leaders who seek to make their businesses reliable by adopting efficient and cost-effective software.

SAP Business One gives users access to crucial business analytics and intelligence tools that enable a company to foresee maximum profit and growth by planning efficiently and judiciously. SAP Business One is one such software that enables a company to track its expenses, thereby helping in budgeting. This helps the company have greater visibility regarding economic information that can be conveyed in due course of time to investors, creditors, managers and regulators. Through this, they can make an informed decision that will pave the way for the company’s growth. In this manner, SAP Business One is a very useful software contributing to finance effectiveness.

How to Improve Your Business with Bank Queue Management

It is easy and convenient for a bank to improve its operational efficiency with bank queue system management in cost effective and quick ways. The prime goal of a smart queue management solution is to make sure that the movement of the customers is fast and hassle free. It is all about cut throat competition and having a competitive edge over and above your business rivals. A business can differentiate itself from its competitors by ensuring that its customers have a positive experience always and not just for the first time.

Virtual queuing versus linear queuing

A majority of the service-oriented organizations use a virtual queuing style. How is a linear queue style different from a virtual queuing style? In a linear queuing solution, the queuing management is done on the principle of first in and first out. Here, the customers are actually present physically and wait in a well-formed queue. The principle of a linear queue can be also extended into multiple lines apart from a single line. It will all depend on the flow of customers. This is a queuing strategy that can enhance the speed with which service is offered to the customers as the serving time and the waiting time is reduced for each individual customer. This queuing technique can be easily integrated into an electronic queuing solution. Electric queuing technique can enhance the operational efficiency by about 35 percent and also brings down the waiting time of the customers.

Virtual queuing

It is a queue management system that does not require your customers to physically stand and wait in a queue and yet they can actually wait for their sequence to come. This is a queuing system that operates by creating tickets or through notifications sent through text messages or SMS. Customers know when his or her turn will come in a virtual queuing technique and can utilize the available time being engaged in some other useful tasks.

Just imagine how disgusted you feel, when you have to stand hours in a queue to wait for your turn to come so that you can get your desired product or a service. A smart queue management system has changed all that as the wastage of time that a customer perceives while standing in a queue can be taken care of. What is interesting to note is that by deploying a smart queue system, the perception of your customers can be improved quite easily.